Kmart

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• Amanda Holland

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  I'm going to give one star considering there is not an option for no star.
  Completely aggravated with K-Mart today! After 10 yrs of having $300+ layaways every year, I have never been so disappointed and won't be shopping here again! I went to pick up my second layaway for this year and have always paid at least one day late because I am from the Sacandaga Lake area and am unable to make it on weekends, just to find out they have returned my items to the shelf. With no communication of doing so and that they are no longer providing a 5 day grace period. Not only did I waist my time on driving down (I know they don't except late payments online) then I get told I would only get $14 back when I made two payments of $30?! The layaway was made on the 11/5 today is 12/4 payments are every two weeks. If I didn't make two payments it would have been returned to shelves two weeks ago! I spoke with a manager who then realized that one of my payments was made to "a wrong layaway" and to just give me the $30 back. So my loss on their mistake?! This is how you conduct business?! Very distasteful and this will not be the only complaint I'll be making.

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