Shoe Dept. Encore

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Reviews

• Bryanna Elliott

  Jun, 13 2018
  ★ ☆ ☆ ☆ ☆
  My grandfather is a disabled Army veteran and recovering from a stroke he had a few months ago. He still struggles walking and keeping his balance so my family takes him to a store each day to push a shopping cart. The cart helps him keep his balance while he walks. Tonight we went to Shoe Dept in Rotterdam NY. Papa pushes the cart while my mother and I shopped. I made my purchase and my mom asked if we could borrow the cart to walk more through the mall and we'd return it on our way back to our car. The cashier agreed but was immediately cut off by the manager who said the cart could not leave the store. (Seriously?!) I thought she was kidding with us until she went on about how many carts are lost because people don't return them. My grandfather got angry (and rightfully so!) and left the cart at the register and told the manager she could keep it. My mom was also angry by the inconsideration of this woman but followed my grandfather out of the store since he no longer had anything to keep him stable. I politely tried again to explain our plains for walking and that we'd return the cart but I was interrupted by the manager when she put her hand up and said "just take it" in a snarky tone. By this time my mom found another store's cart in the hallway and they were ready to continue with our walk. Shoe Dept got to keep their cart tonight.
  
  I am appalled by the inconsideration and rudeness of this manager. She was rude to her employee by cutting her off. She was inconsiderate to a disabled veteran who plainly needs assistance walking. And she was rude to me by interrupting me. By her leadership and representation of Shoe Dept, clearly this is a company that is more concerned with the location of their shopping carts than accommodating a disabled veteran and paying customer that asked to borrow the cart for a few minutes to take a walk. I will not be shopping at this store in the future.

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