Trustco Bank

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Reviews

• A Google User

  Jul, 10 2018
  ★ ☆ ☆ ☆ ☆
  Having a mortgage with Trustco is like taking a step back in time. Working with the local branches is easy and usually productive for most banking needs. If you want to make extra payments to your mortgage, be prepared for a nightmare of a hassle. First off, many of the transactions have to go through their main branch. This means physical paper has to be couriered from the branch you use to the main branch and then (hopefully) processed (correctly if you're lucky). It took several tries to make an additional principal payment to the mortgage. They didn't seem to have any difficulty in applying my payment to the interest (essentially stealing from me). Once I got a recurring payment successfully going toward the principal I wanted to make a minor change to the amount I had set up: nightmare part 2. Needless to say they again had no trouble adding my money to the interest (stealing again!) rather than the principal. Issue is still not resolved.

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